LoadXchange (Pty) Limited (LX / LX Connect) Website General Terms and Conditions

    Last updated: February 2026

    Definitions

    • Load Owner means a User who owns (inclusive of their agents, employees, contractors, or subcontractors) goods/cargo/freight (including the securing materials such as pallets) requiring transportation by a vehicle or truck(s) from one location to another.
    • Registrant means a User who is either a natural or juristic person who registers as a Load Owner or Transporter on the LX Website.
    • Services means the provision of cross border freight secure digital marketplace connecting verified Load Owners and Transporters within the SADC region.
    • Transporter means a User (inclusive of their agents, employees, contractors, or subcontractors) which is company, entity, or individual responsible for the transportation and physical movement (by road) of goods/cargo/freight from one location to another, using vehicles such as trucks.
    • User means any person or entity, whether registered on the Website or not who uses the website.
    • We/us/our means LX being LoadXchange (Pty) Limited, trading as LX Connect, a company duly incorporated according to the laws of the Republic of South Africa.
    • Website means the LX Website found at https://www.lxconnect.africa/

    Introduction

    LX offers a SADC cross border freight secure digital marketplace which connects verified Load Owners (Shippers & Brokers) and Transporters. It is built on trust, security, and transparency. It enables Load Owners to move freight with less risk and Transporters to get paid with confidence enabling all parties to make better decisions faster.

    This Website provides information about the digital marketplace that facilitates connections between Load Owners seeking cross-border freight services and Transporters who are independent freight carriers and logistics providers. The website sets out our rights and responsibilities to you in respect of the Services, together with your obligations subsequent to accepting what we offer you on this Website.

    This website is operated by LX. LX offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/or registering as a Load Owner or Transporter with us, you engage in our Services and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein. These terms and conditions apply to all users of our site, including without limitation users who are browsers, vendors, customers, drivers, Load Owners, and/or Transporters.

    This website, including all content, information, or services made available to you or, accessed through our website, is provided to you "as is". Use of the website, the content and the services are at your own risk.

    LX and the LX website does not act as a transporter, carrier, freight forwarder or customs agent.

    Disclaimer

    • The LX Platform operates inter alia, as a technology platform only.
    • Any transportation, logistics or customs services references on the Website are provided by independent verified third parties registered on the Platform.
    • LX does not own or operate transport vehicles.
    • LX does not control Transporters' operations.
    • LX does not guarantee delivery times, routes or outcomes. LX however provides a platform where delivery times, routes and outcomes are transparent and secure for both Load Owners and Transporters.

    Liability and Indemnity

    LX will not, under any circumstances be liable for any cost, claims, damages (including, without limitation any indirect or consequential loss such as loss of profits, business, goodwill, revenue or anticipated savings) or other damages of any kind, penalties, actions, judgments, suits, expenses, disbursements, fines or other amounts that you or any third party might suffer that relates to or arises from your use of the LX's website or Services. To the fullest extent permissible by law, you agree to indemnify LX from any such cost, claims, damages penalties, actions, judgments, suits, expenses, disbursements, fines or other amounts.

    Registering with LX

    In order to register with LX as a Load Owner or Transporter, you are required to create an account and provide all information in relation thereto. It is your sole responsibility to ensure that the information you provide to LX, is accurate and up to date. All your personal information will be processed in accordance with our Privacy Policy.

    As a registrant, you expressly acknowledge, agree, and consent to LX submitting the information provided on registration on our website to a third party service provider to record, process, and verify your information. As a registrant, you consent to a third party service provider verifying your information against their database and sharing your information with LX upon request. As a registrant, you authorize LX to perform a verification enquiry for risk assessment purposes (including a credit assessment/risk profile check against the records of a third party) on information provided by you.

    In order to complete your registration with LX, you will be required to agree to and be bound by these Terms and Conditions.

    Interruption of the LX Website

    You acknowledge and agree that from time to time, the LX website may be inaccessible or inoperable, by reason of inter alia:

    • Scheduled maintenance – Periodic maintenance procedures, downtime, or repairs that we may undertake from time to time.
    • Network interruption – Causes beyond our control, including, without limitation, interruption or failure of telecommunication or digital transmission links, attacks on the network and network congestion or other failures.

    Such interruption to the accessibility of the LX Website will not be deemed a breach of our Services to you and we will not be liable to you for any costs, claims or damages that you may sustain or suffer as a result of any interruption, inoperability or inaccessibility of the LX Website.

    Intellectual Property

    By using the LX Website, you acknowledge that LX owns or is the licensor of the intellectual property rights in and to all Services contained herein, and that the unauthorised use thereof is expressly prohibited. The word or mark "LoadXchange", LX Connect and "LX", however represented, including stylised representation, all associated logos and symbols and combinations of any of the aforegoing with another word or mark, used on this site, are the trademarks of LX.

    All copyright and other intellectual property rights in all content, trademarks, software, data, material, including logos, databases, text, graphics, icons, hyperlinks, confidential information, designs, agreements, and multimedia works, whether registered or unregistered and published on or via our website ("proprietary material"), are the property of, or are licensed to LX and as such are protected from infringement by local and international legislation and treaties.

    The contents of the LX website may not be transmitted, transcribed, reproduced, stored or translated into any other form without our prior written permission.

    Complaints and Dispute Resolution

    Any dispute that you may have in relation to the LX website should be submitted to info@lxconnect.africa and the LX team shall endeavour to review and investigate the complaint, within five (5) Business Days after it has been referred to LX.

    You may be required to provide supporting documentation or other evidence that may be relevant so that the LX team can fully investigate the complaint. Once the matter has been investigated, and due process followed, you will receive a written response informing you of the feedback, outcomes or suggested course of action related to the complaint.

    Amendment of These Terms and Conditions

    LX reserves the right, in its sole discretion, to amend and/or replace any of, or the whole of, the Terms and Conditions. Such amendments shall supersede and replace any previous Terms and Conditions. You are advised to review these Terms and Conditions periodically for any changes. Changes to these Terms and Conditions are effective when they are posted on our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

    Unauthorised Use of LX Website and Services

    You may not utilise our Website or services in any manner whatsoever which could compromise the security of LX's Website, which shall include but is not limited to, gaining or attempting to gain unauthorised access to our web page or services, or delivering or attempting to deliver any unauthorised, damaging or malicious code to our web page, all of which is expressly prohibited. Any person or entity which does so, or attempts to do so, shall be held criminally liable. Furthermore, should LX suffer any damage or loss, civil proceedings may be instituted against you for the recovery of all damages.

    Cross-Border Operations

    Cross border transportation of freight is subject to inter alia:

    • The Customs and Excise Act No. 91 of 1964, Regulations made under the said Act and any amendments thereto or replacements thereof and other applicable Customs Laws;
    • Import and Export Controls;
    • Trade sanctions;
    • Regulatory requirements of multiple jurisdictions.

    General

    These Terms and Conditions, together with your registration on the LX Website, constitute the whole of the agreement between you and LX in relation to your registration on LX to use the LX platform. Only a written variation agreed to by both parties will be of any effect.

    These Terms and Conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.

    These Terms and Conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.

    Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.